Privacy Policy

PVISVASA INTEGRATED FREIGHT STATION

Introduction

This Privacy Policy explains how Visvasa Integrated Freight Station (“Visvasa,” “we,” “us,” or “our”), a unit of Liladhar Pasoo Forwarders Private Limited, collects, uses, stores, shares, and protects personal information when you use our website, digital services, or engage with our logistics operations.

Your act of sharing your personal information signifies your consent to the terms of this Privacy Policy.

For the purpose of this Privacy Policy, Liladhar Pasoo Group consists of Liladhar Pasoo Forwarders Pvt. Ltd., LP (India) Logistics Pvt. Ltd., DLC Forwarders Pvt. Ltd., Raj & Raj Freight Carriers Pvt. Ltd., Shree Gajanan Warehouse Pvt. Ltd., LP Logiscience LLP, and Visvasa Integrated Freight Station.

1. Scope

This Privacy Policy applies to:

• Website visitors browsing www.visvasaindia.com
• Individuals submitting enquiries, quote requests, or service applications
• Registered customers using customer login, tracking tools, or document portals
• Vendors, partners, and job applicants interacting through our website
• Users of our CFS operations, warehousing, and logistics services

This Policy does not cover third-party websites linked from our website.

2. Collection of Personal Information

I. When We Collect Personal Information

Liladhar Pasoo Group and Visvasa shall not collect sensitive personal data or information unless:

• Information is collected for lawful purposes connected with a function or activity of Liladhar Pasoo Group, Visvasa, or any authorized person acting on our behalf, and
• The collection of personal information is considered necessary for that purpose.

Any information that is freely available or accessible in public domain, or furnished under any other law for the time being in force, shall not be regarded as sensitive personal data or information.

II. What Personal Data We Collect

Depending on how you interact with us, we may collect:

A. Information You Provide

• Name, email address, phone number
• Company name, designation, business address (if provided)
• Enquiry details, service requirements, shipment references
• Login credentials (username and encrypted password, if customer portal is enabled)
• Documents you upload or share (Bills of Entry, Shipping Bills, customs documentation)
• Transaction identifiers (container numbers, BL references, invoice details)

B. Information Collected Automatically (Non-Personal Information)

We use Cookies and other web analytics tools to automatically collect information when you use our website. The type of information collected may include:

• IP addresses
• Details of web pages you have viewed
• Hyperlinks you have clicked during your use of our website
• Browser type, device information, operating system
• Referring URLs and site navigation patterns

We use this information to help diagnose problems with our server and to identify ways of making our site better. This information is not linked to anything personal.

3. Purpose of Collection and Use

Liladhar Pasoo Group and Visvasa indicate the purpose of collection while collecting any personal information and obtain consent of the provider of information.

We use personal data to:

• Respond to enquiries and service requests
• Provide access to customer portals, tracking systems, and documentation
• Communicate operational updates and shipment notifications
• Process logistics operations including CFS handling and warehousing
• Improve website experience, performance, and security
• Prevent fraud and unauthorized access
• Maintain audit trails and legal compliance
• Send promotional material where consent is obtained

Liladhar Pasoo Group and Visvasa use personal information only for the purpose for which the same has been furnished.

Providers of information may refuse or withdraw consent; however, services requiring such data may not be provided.

4. Registration and User Consent

The registration form used for accessing the Visvasa website requires contact details such as name, email address, and communication details.

This information is used to:

• Send promotional material
• Notify users about new services
• Facilitate service delivery and support

You grant consent for sharing such information with subsidiaries and business associates for intended business purposes.

5. Data Sharing and Disclosure

A. Within Liladhar Pasoo Group Entities

For operations, support, compliance, and service delivery.

B. Service Providers

Includes hosting, analytics, CRM platforms, communication vendors, and IT support under confidentiality obligations.

C. Business Partners

• Customs House Agents
• Shipping lines
• Port authorities
• Inspection agencies

D. Legal Disclosure

Information may be disclosed to government agencies, courts, or authorities where legally required.

We do not sell personal data.

6. Transfer of Information

Data may be transferred within India or abroad to trusted parties compliant with IT Rules 2011 and applicable legal safeguards.

7. Data Retention

Personal data is retained only as long as necessary for services, legal compliance, or contractual obligations (typically 7–10 years for commercial records).

Data no longer required is securely deleted or anonymized.

8. Security Measures

• Access controls and permissions
• Secure hosting and monitoring
• Encryption where appropriate
• 24×7 CCTV surveillance
• Incident response procedures

No system is 100% secure; safeguards are continuously improved.

9. Cookies and Web Analytics

Cookies collect non-personal data such as IP addresses, browsing patterns, and navigation data.

You may disable cookies via browser settings.

10. Your Rights

• Access your data
• Correct inaccuracies
• Erase data (where legally permitted)
• Withdraw consent
• Grievance redressal rights

11. Update/Removal of Information

Contact:

Marketing Team
Liladhar Pasoo Forwarders Private Limited
57, Mulji House, 41-45, Devji Ratansey Marg
Dana Bunder, Masjid (East), Mumbai – 400009

Email: info@visvasaindia.com
Phone: +91 63580 27494

Visvasa Integrated Freight Station
Bharapar, Gandhidham, Kandla Port Region, Gujarat, India

12. Children’s Privacy

Our services are intended for business users and not children.

13. Third-Party Links

We are not responsible for external website privacy practices.

14. Policy Updates

This policy may be updated periodically with revised effective dates.

15. Grievance Redressal

Email: privacy@visvasaindia.com
Phone: +91 63580 27494

Registered Address:
Liladhar Pasoo Forwarders Private Limited
57, Mulji House, 41-45, Devji Ratansey Marg
Dana Bunder, Masjid (East), Mumbai – 400009

Facility Address:
Bharapar, Gandhidham, Kandla Port Region, Gujarat, India

Consent Acknowledgment

Your act of sharing your personal information signifies your consent to this Privacy Policy.

By using Visvasa’s website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

© 2026 Visvasa Integrated Freight Station | A Unit of Liladhar Pasoo Forwarders Pvt. Ltd.